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Terms of Service

1. Terms of Service

These Terms of Service (‘Terms’) govern your use of the website www.cistilnica-labod.si and the services provided by Čistilnica in pralnica Labod d.o.o. (‘Labod’, ‘we’). By using the website or services, you agree to these Terms.

2. Company Information

  • Legal entity: Čistilnica in pralnica Labod d.o.o.
  • Address: Koprska ulica 66, 1000 Ljubljana, Slovenia
  • Contact: Tel: 01/2427420, Fax: 01/2427421, Email: info@cistilnica-labod.si

3. Services Offered

  • Cleaning of textiles, costumes, merino bedding, leather, rugs, curtains
  • BIO rug washing (eco‑friendly)
  • OVT dry cleaning with liquid paraffin
  • Shirt service (washing and ironing with fast turnaround)
  • Impregnation/UV protection
  • Minor tailoring repairs (hemming, zipper replacement)

4. Website Use

The website is for informational purposes. Prices and promotions may change. Cookies and analytics are processed according to the Privacy Policy.

5. Ordering and Delivery

  • Orders placed via the website or in person are processed according to our service guidelines.
  • We reserve the right to refuse or cancel an order in accordance with the law.

6. Prices and Payments

  • Prices vary by location and service type. Discounts apply with our loyalty card.
  • We accept cash and card payments, depending on the branch.
  • Taxes and fees are included unless stated otherwise.

7. Liability and Claims

The customer must inspect items upon pickup and report any issues immediately. In case of loss or damage, liability is determined under Slovenian consumer law.

8. Promotions and Loyalty Program

Promotional offers and loyalty benefits apply as advertised. Offers are non‑transferable and valid while supplies last.

9. User Conduct and Website Use

You must not misuse the website or use it for unlawful purposes.

10. Intellectual Property

All content on the website (texts, images, trademarks) is owned by Labod or licensed. Unauthorized use is prohibited.

11. Privacy Policy

Personal data is processed in accordance with the Privacy Policy and the GDPR.

12. Changes

We may update the Terms at any time. Updates will be posted online; continued use constitutes consent.