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Privacy Policy

1. Introduction

This privacy policy explains how Čistilnica in pralnica Labod d.o.o. (‘Labod’, ‘we’, ‘us’) collects, uses, and protects your personal data when you use our website www.cistilnica-labod.si or our services.

2. Company Information

  • Legal entity: Čistilnica in pralnica Labod d.o.o.
  • Address: Koprska ulica 66, 1000 Ljubljana, Slovenia
  • Contact: Tel: 01/2427420, Email: info@cistilnica-labod.si

3. Data We Collect

  • Personal data (name, address, phone, email) when placing an order or contacting us.
  • Service data (items for cleaning, preferences, loyalty program information).
  • Payment data (securely processed by our providers).
  • Website usage data (cookies, analytics, IP address, browser type).

4. Purpose of Processing

  • Providing requested laundry and cleaning services.
  • Processing payments and issuing invoices.
  • Sending notifications (e.g., SMS when an order is ready).
  • Informing about promotions and benefits (only with your consent).
  • Maintaining and improving the website and services.

5. Legal Bases

We process your data on the basis of:

  • performance of a contract (providing cleaning services);
  • legal obligations (tax and accounting records);
  • legitimate interests (service improvements, abuse prevention);
  • your consent (marketing communications, cookies).

6. Data Sharing

We do not sell or rent your data. We may share it with:

  • payment service providers and banks;
  • IT service and web hosting providers;
  • public authorities where required by law.

7. Data Retention

We retain personal data only as long as necessary to provide services, meet legal requirements, or until you withdraw consent where applicable.

8. Cookies

Our website uses cookies for functionality and analytics. You can manage cookie settings in your browser.

9. Your Rights

Under the GDPR you have the right:

  • to access, rectify, or erase personal data;
  • to restrict or object to processing;
  • to withdraw consent at any time;
  • to data portability (receive data in a structured format);
  • to lodge a complaint with the Slovenian Information Commissioner.

10. Data Security

We apply technical and organizational measures to protect personal data from unauthorized access, loss, or misuse.

11. Changes to This Policy

We may update this policy from time to time. Updates will be posted on our website with the revision date.

12. Contact

For questions about this policy or your rights, contact us:

  • Email: info@cistilnica-labod.si
  • Phone: 01/2427420

Cookie Consent

We use cookies for the proper operation of our website. To obtain valid consent for using and storing cookies in your browser, and to document this properly, we use the consent management platform CookieFirst, provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, Netherlands. Website: https://cookiefirst.com (hereinafter ‘CookieFirst’).

When you access our website, a connection is established to the CookieFirst server, allowing us to obtain valid consent for certain cookies. CookieFirst then stores a cookie in your browser so only the cookies you approved are enabled, and this is properly documented. Data is stored until legal retention periods expire or until you request deletion. Mandatory legal retention periods may apply.

We use CookieFirst to obtain the legally required consent for cookies. The legal basis is Article 6(1)(c) of the General Data Protection Regulation (GDPR).

Data Processing Agreement

We have a data processing agreement with CookieFirst. This is required by law and ensures that visitors’ data is processed only in accordance with our instructions and in compliance with the GDPR.

Server log files

Our website and CookieFirst automatically collect and store data in server log files that your browser transmits to us automatically. The following data is collected:

  • Status of your consent and any withdrawals
  • Your anonymized IP address
  • Browser information
  • Device information
  • Date and time of your visit to our website
  • URL of the page on which you saved or updated your consent settings
  • Approximate location of the user who saved their consent
  • Universally unique identifier (UUID) of the visitor who clicked the cookie banner
This cookie table was created and updated by CookieFirst - Cookie Blocker.